Terms and Conditions

1. It is the client’s responsibility to read this Terms and Conditions document and The Beauty Hideaway’s Privacy Policy before their appointment. 

2. For health & safety and insurance reasons persons under the age of 18 are not permitted within The Beauty Hideaway's area/treatment rooms unless by prior arrangement. 

3. Unfortunately we do not have the space in our waiting area or treatment rooms to be able to allow extra guests or early arrivals by more than five minutes, unless previously arranged.

4. Late arrival for an appointment may constitute a reduced treatment time, including if you are on a pre-paid course or redeeming a gift voucher.

5. Should you decide to not have all of the treatments you have pre-booked and not tell us until you arrive for your appointment, we reserve the right to charge you for the time booked.

6. Whilst we carry out an in-depth consultation to ensure you gain the most from your treatment, it is your responsibility to inform us of any change in your health and medication since we last saw you at the start of your appointment.

7. We advise that you do not have selected treatments immediately prior to or after your appointment. This includes the use of the sauna, steam room, sunbed or sunbathing. Swimming and exercising are also not recommended.

8. Cancellation of appointments with less than 24 hours’ notice will result in a 50% cancellation fee and may be added to your next appointment. Failure to turn up for an appointment without prior notice will result in a full charge cancellation fee. This applies to pre-paid courses and vouchers.

9. A booking fee is required at the time of booking for treatments lasting more than 1 hour. This is non-refundable should you cancel the appointment with less than 24 hours’ notice, or fail to attend. We reserve the right to refuse future appointments.

10. We offer an appointment reminder service by text and email. For your own convenience please, where possible, provide us with your mobile phone number and email address.

11. The Beauty Hideaway’s prices are subject to change without notice.

12. All of our client’s personal details are kept securely and privately and are never passed on to third parties unless necessary by law. For more information please see our Privacy Policy.

12. The Beauty Hideaway reserve the right to refuse service.


Monday Tuesday Wednesday Thursday Friday Saturday

09:00 - 15:00 CLOSED CLOSED 09:30 - 20:00 09:00 - 19:00 09:00 - 14:00

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